Effective date: September 29, 2025

Service Not Intended For Emergencies

This Service is not appropriate for emergency care or urgent care.

If you have a medical emergency or are in need of urgent care, seek in-person emergency or urgent care immediately or dial 911.

This Service is not appropriate for all medical conditions or concerns.

Agreement with Terms and Conditions

BY CLICKING "I AGREE," CHECKING A RELEVANT BOX TO CONFIRM YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE METHOD PROVIDED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMING YOUR AGREEMENT TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE.

YOU HEREBY ACKNOWLEDGE THAT ANY PERSON WHO CLICKS THE "I AGREE" BUTTON OR OTHERWISE INDICATES ACCEPTANCE TO THESE TERMS AND CONDITIONS HAS BEEN GRANTED AGENCY AUTHORITY ON YOUR BEHALF.

PLEASE READ THIS (THE “ARBITRATION NOTICE”) CAREFULLY!

IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

ARBITRATION NOTICE

UNLESS YOU OPT OUT OF ARBITRATION IN A TIMELY MANNER, AS OUTLINED IN THESE TERMS AND CONDITIONS, YOU AGREE THAT DISPUTES BETWEEN YOU AND US OR YOU AND THE MEDICAL GROUPS OR PROVIDERS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR YOUR USE OF THE SERVICE WILL BE RESOLVED THROUGH BINDING, INDIVIDUAL ARBITRATION.

BY DOING SO, YOU WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS DETAILED BELOW.

ADDITIONALLY, EXCEPTIONS AND THE PROCEDURE FOR OPTING OUT OF ARBITRATION ARE OUTLINED BELOW.

Rova and the Service

Rova and/or its affiliates (collectively, “Rova,” “we,” or “us”) own and operate the website we make available to you (the “Website”).

Your access to and use of the Website, any part of it, or anything related to it, including its content (“Content”), any products or services provided through the Website or otherwise by Rova, and any affiliated websites, software, or applications owned or operated by Rova (collectively, including the Website and the Content, the “Service”) are subject to these Terms and Conditions (“Terms” or “Agreement”).

Acceptance of Terms and Conditions

Your access to and use of the Service is governed by this Agreement and all applicable laws and regulations.

If you do not accept and agree to this Agreement in its entirety, you are prohibited from visiting, accessing, registering with, or using the Service or any Content, except to review this Agreement.

The Service may change over time; we may modify or remove any part of this Agreement or the Service at our sole discretion, without prior notice.

Changes become effective when posted on the Website.

Unless stated otherwise, any new Content added to the Service is subject to this Agreement once posted.

If you do not agree with any changes, your only recourse is to stop using the Service.

Your continued use after any changes to this Agreement are posted constitutes your acceptance of the modified terms.

Your Relationship with Us

We offer certain products and services to individuals who register as users of the Service (“Users”), which may be sold or provided by Rova, independent medical providers and medical groups, pharmacies, or other vendors.

The Service may provide access to prescription fulfillment services through one or more licensed pharmacies with which we have relationships (collectively, the “Pharmacies”).

By using the Service, you agree your prescription(s) may be filled and transferred among the Pharmacies and authorize the Service to facilitate this on your behalf.

We may also provide access to an independent medical group (the “Medical Group”) for the provision of healthcare and/or mental health services through the Website.

The Medical Group employs or contracts with physicians, allied health professionals, and/or mental health professionals who provide certain services through the Website (the “Providers”).

By accepting this Agreement, you acknowledge that any services you receive from the Pharmacies, the Medical Group, or the Providers through the Website are also governed by this Agreement, and those entities are third-party beneficiaries of this Agreement.

We do not control or intervene in the practice of medicine or healthcare by the Medical Group or any Provider; each is solely responsible for directing the care or treatment they provide.

Rova does not control or interfere with professional services provided by the Pharmacies; each Pharmacy is solely responsible for its professional services.

Rova is not a healthcare provider, and using the Service does not create a provider-patient relationship with Rova.

You may, however, establish a provider-patient relationship with the Medical Group and/or one or more Providers.

By accepting this Agreement, you consent to receiving communications via audio, visual, audiovisual, messaging services, or email from the Medical Group and/or the Providers through the Service related to your diagnosis and/or treatment.

Rova is not responsible for the security or privacy of the communication services you use to receive such communications.

You are solely responsible for monitoring and responding to communications; neither Rova, the Medical Group, nor any Provider is liable for any loss, injury, or claims arising from your failure to read or respond, or to follow treatment recommendations or instructions.

Although you are not establishing a provider-patient relationship with Rova, by using the Service you enter into a direct customer relationship with Rova for use of the Service, including purchasing any non-prescription products or non-medical services sold directly to you.

If you are the parent or legal guardian of an individual under 18 who you believe has used the Service without your consent, please contact us at info@tryrova.co